[Update 10/12/2016 4:25PM – Globe released their statement for Postpaid customers][Update 10/12/2016 4:31PM – Smart’s statement for postpaid customers]
With all the happenings about the Note7 shutting down, the said units are still a grave danger to consumers as they can still possibly explode anytime. In light with this, Samsung Philippines prepared a refund / replacement program to all purchasers of the Galaxy Note7.
Samsung released this statement about the replacement program
“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and participate in the local programs each market has prepared.“
How to replace your phone? Either from a local telco or retailer, here are the options that Samsung will provide with the recall.
- Contact your place of purchase to exchange your Galaxy Note7 for a Galaxy S7 edge or Galaxy S7. The store will reimburse any difference between the SRP.
- Request for a full refund for the device.
For Smart and Globe postpaid subscribers, you telco will most likely be in coordination with you in how to replace / refund your unit. Along with this announcement, Samsung officially stopped the sales and sproduction of the problematic unit.
Here is the official statement of Globe
“In support of the recent announcement of Samsung, we wish to inform our customers that effective immediately Globe will discontinue selling Samsung Note 7 and will no longer issue same device replacements to customers. We have implemented a process to retrieve Note 7 units from customers and replace them with a device of equivalent value. We are taking this matter seriously and will do everything we can to keep our customers from harm when using our service. We will be in touch with our customers within the next 4 days.”
Here is the official statement of Smart Communications
“We are working closely with Samsung Philippines to ensure the safety of our customers. We urge subscribers who have a Samsung Galaxy Note7 handset to follow the global advisory issued by the manufacturer to stop using the device.
For Smart subscribers who obtained the device from Smart, please contact us via our hotline number *888 or go to the Smart Store or Smart representative from where or whom you obtained the phone so that we can provide further information and assistance.
For any clarifications, you can call Samsung Philippines via +63 (2) 422-2111. For more information, you may also visit http://www.samsung.com/ph/note7exchange/.